Project Management Office Manager

The PMO Manager is part of the Corporate & Information Governance management team reporting to the Programme Director. Key responsibilities involve developing and maintaining project management standards, methodologies, and governance processes across the programme. Working across the organisation to lead programme / project planning support and reporting that shapes emerging and future priorities of the organisation and will collaborate with partners and stakeholders across the wider programme to ensure resources are in place to undertake programme and project work. Overall, the PMO Manager plays a crucial role in aligning service development activities with organisational objectives and ensuring the successful delivery of programmes, projects and key service improvement activities within established parameters.

•    Develop and align the PMO delivery strategy and framework with organisational goals, ensuring projects contribute to overall objectives.
•    Oversee and guide the PMO line managed and ‘virtual’ teams, providing direction, support, and mentorship to PMO leads and wider service project managers and support teams.
•    Manage and prioritise the organisation’s programme / project / service improvement portfolio(s), aligning projects with Programme, partner and client priorities and resource capacities.
•    Lead the continuous improvement in programme, project and service improvement management processes and methodologies to enhance efficiency and effectiveness within the PMO.
•    Allocate and optimise resources, ensuring teams have the necessary tools and support to deliver activities on time, in scope and within budget.
•    Identify and mitigate risks at management information reporting level, working to prevent issues that may impact success.
•    Lead and facilitate clear and effective communication between the PMO, project teams, and key stakeholders, ensuring transparency and alignment.
•    Develop and monitor performance indicators (PIs) to assess project and portfolio performance, and make data-driven decisions. 
•    Develop and align the PMO delivery strategy and framework with organisational goals, ensuring projects contribute to overall objectives.
•    Oversee and guide the PMO line managed and ‘virtual’ teams, providing direction, support, and mentorship to PMO leads and wider service project managers and support teams.
•    Manage and prioritise the organisation’s programme / project / service improvement portfolio(s), aligning projects with Programme, partner and client priorities and resource capacities.
•    Lead the continuous improvement in programme, project and service improvement management processes and methodologies to enhance efficiency and effectiveness within the PMO.
•    Allocate and optimise resources, ensuring teams have the necessary tools and support to deliver activities on time, in scope and within budget.
•    Identify and mitigate risks at management information reporting level, working to prevent issues that may impact success.
•    Lead and facilitate clear and effective communication between the PMO, project teams, and key stakeholders, ensuring transparency and alignment.
•    Develop and monitor performance indicators (PIs) to assess project and portfolio performance, and make data-driven decisions. 
•    Implement and maintain quality assurance processes to ensure deliverables meet established standards.
•    Provide training and development opportunities for PMO and other relevant reporting organisations, fostering a culture of continuous learning and improvement.
•    Lead portfolio plan level changes in scope, schedule, and costs, ensuring changes are documented, approved, and communicated appropriately.
•    Monitor and control the budget for the PMO, ensuring effective financial management of projects and programmes.
•    Collaborate with external stakeholders and partners as needed, ensuring effective relationships and contract management.

Essential
•    Educated to degree level (or equivalent qualification/experience) in a project / business management or related field
•    Prince 2 Practitioner or alternative Project Management Professional (PMP) Certification
•    Proven ability to work within a team environment with a dedicated approach to meet project deadlines
•    Computer literate and conversant with the MS Office suite
•    General knowledge of Health, Safety and Environmental Regulations
•    Commercial and financial understanding and knowledge

Successful applications will be required to be security cleared prior to appointment 
Desirable
•    Membership of the Association for Project Management or other professional body
•    Six Sigma Yellow Belt
•    Degree qualification or equivalent
Experience
•    Substantial experience of working in a public sector setting in a programme/project lead role.
•    Relevant PMO management skills such as financial acumen, project and change management, and organisational development.
•    Proven experience in managing a broad range of project / programme portfolios of work, implementing best practice and continuously improving methodologies.
•    Proven ability of prioritising and organising a large, complex and busy workload with good delivery outcomes.
•    Considerable experience of managing and communicating confidential and sensitive information in a professional manner. 
•    Strong ability to extract and document requirements from end users and translate business issues into development solutions.
•    Experience providing excellent customer service through a business partnering arrangement with the wider organisation.
 

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