Change Manager

Job Title: Change Manager

Location: Remote/Hybrid (UK-based, ideally North West - Cheshire)
Salary: £40,000 - £50,000 per annum
Contract Type: Full-time, Permanent

About Us
ICS.AI is the UK's market leader in Artificial Intelligence (AI) solutions for local government, partnering with over 20 councils to revolutionise public service delivery. As a Microsoft-sell partner, we combine cutting-edge AI technology with deep sector expertise to deliver exceptional value through our core solutions: AI Contact Centres, AI Staff Copilots, and Social Care AI Copilots. With our head office in Basingstoke, delivery office in Leamington Spa, and satellite offices throughout the UK, we're transforming how the public sector delivers services.

About the Role
We're seeking a dynamic Change Manager to drive adoption and maximise value from our AI Transformation Programme with a major local government client. In this pivotal role, you'll be responsible for the human side of AI transformation, ensuring our cutting-edge solutions are successfully adopted and deliver maximum value to council services and residents. Working closely with project managers, technical leads, and client stakeholders, you'll develop and implement comprehensive change strategies that address the cultural, process, and organisational impacts of AI implementation.

This is an excellent opportunity for an experienced change professional to make a significant impact in the growing field of AI transformation within the public sector.

Key Responsibilities

• Develop comprehensive change management strategies and plans for AI transformation programmes
• Conduct stakeholder analysis and develop engagement plans across all levels of client organisations
• Design and deliver communications campaigns across multiple channels to articulate AI capabilities, benefits, and adoption roadmaps
• Create training plans and materials to support user adoption of AI solutions
• Establish and support networks of change champions within client organisations
• Track and report on adoption metrics and benefits realisation
• Manage resistance and develop mitigation strategies for transformation challenges
• Conduct business readiness assessments and change impact analyses for affected business areas
• Support the development of new operating models based on AI capabilities
• Work with project and technical teams to align change activities with solution delivery
• Create post-implementation support mechanisms to ensure sustainable adoption
• Manage the transition from project to business-as-usual operations
  

Required Skills and Experience

• Minimum 3 years in Change Management roles
• Strong understanding of change management methodologies
• Experience developing and implementing communications strategies for technology adoption
• Proven ability to influence stakeholders at all levels, from frontline staff to executive leadership
• Experience in benefits tracking and realisation for technology programmes
• Experience developing and delivering training programmes for technology adoption

What We Offer

• Flexible and remote working options.
• Enhanced pension scheme (5% employer contribution).
• 25 days of holiday plus bank holidays.
• £1,200 annual work-from-home allowance.
• Private healthcare package (Vitality).

Eligibility Requirements
Applicants must have the legal right to work in the UK. Unfortunately, we cannot offer visa sponsorship for this role.