Technical Detailer

IG Masonry Support is a leading provider of innovative bespoke masonry support products, catering to the construction industries unique needs.  We are committed to delivering high quality solutions and exceptional customer service.

As a Technical Detailer You will play a crucial role in designing and delivering customised masonry support drawings to customer specifications, collaborating closely with clients, project and structural engineers.

Key Responsibilities:

Project Management: Effectively manage multiple live projects, demonstrating a proactive client focus, ensuring the achievement of delivery dates.

Drawing Issuance: Produce and issue detailed drawings in accordance with agreed timescales.

Project Documentation: Maintain project logs to ensure all reported figures are current, facilitating workload prioritisation.

Operation and Maintenance Manuals: Collaborate with the Project Engineers to create manuals as requested by clients.

Customer Service: Provide outstanding service to both internal and external customers, addressing enquiries and concerns promptly and professionally.

Site Visits: Conduct site visits to foster customer relationships, resolve technical issues and contribute to product design development.

Product Presentations: Deliver product presentations as a training aid for clients and internal teams.

Training: Conduct site installation training sessions for customers to ensure correct installation and usage.

Mentorship: Train and mentor junior or new to the business peers in producing accurate drawings for our products and impart your knowledge to help them become self-sufficient.

About You:

• Proficiency in CAD software (e.g. AutoCAD) and other relevant design tools.
• Strong project management skills with the ability to handle multiple projects simultaneously.
• Excellent attention to detail and a commitment to delivering high quality work.
• Effective communication and interpersonal skills to build positive customer relationships.
• Problem solving abilities and a proactive approach to addressing technical challenges.
• Willingness to travel to site for customer interaction.

Established in 2015, IG Masonry Support has built a solid reputation in the high rise building sector for the development and manufacture of innovative stainless steel masonry support and brick slip soffit systems. Combining optimum performance with design flexibility, IG Masonry Support’s range is widely specified and installed in a wide range of high profile projects.  With ongoing growth, IG Masonry is now a multisite operation with locations in Swadlincote and Overseal (South Derbyshire), and, Cookstown (N. Ireland) to service both UK and Irish construction markets.