Senior People & Culture Operations Manager

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision. This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional.

At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.

Purpose of role

• Lead the delivery of efficient, compliant and scalable People & Culture (P&C) operations across all regions, ensuring consistency, governance and operational excellence.
• Own the P&C operational governance framework, ensuring policies and processes are clearly defined, aligned to legislation and strategy, and applied consistently across regions.
• Lead and develop a high-performing P&C Operations team, driving accountability, process discipline and high-quality delivery.
• Report to and work in close partnership with the Chief People Officer (CPO) to shape and deliver operational priorities, ensuring alignment to overall P&C strategy and business direction.

P&C Governance

• Own the P&C policy and process framework across the employee lifecycle, ensuring alignment with legislation, strategy and culture, and consistent application across all regions.
• Provide clear visibility of operational performance and compliance risks, proactively identifying issues and ensuring mitigation actions and ownership in alignment with the CPO.
• Define and track operational KPIs to measure performance, quality and compliance across P&C activities.

P&C Delivery

• Oversee day-to-day HR operations, acting as the operational escalation point to ensure disciplined, consistent and compliant delivery.
• Implement structured controls, timelines and accountability mechanisms to ensure accurate and timely delivery across all P&C activities.
• Ensure operational outputs (e.g., employee communications, contractual documentation and payroll inputs) are accurate, compliant and quality assured before release.
• Hold the P&C team accountable for adherence to agreed processes, documentation standards and completion of actions.

Systems & Data Management

• Oversee HR systems governance, ensuring data accuracy, integrity and scalability.
• Own HR data governance and reporting, ensuring data is leveraged to inform decision-making, identify risks and drive continuous improvement.
• Drive automation and process efficiencies to enhance operational effectiveness.
• Establish clear ownership of data accuracy within the team, maintaining audit trails and documentation standards.

Internal Stakeholder Management

• Partner proactively with stakeholders across the business to design and embed P&C processes aligned to strategy and culture.
• Provide clear guidance to managers on process, compliance and case management standards, ensuring fairness and consistency.
• Identify and escalate risks appropriately, constructively challenging where standards are not upheld.

Leadership & People Management

• Direct management of P&C Advisors.
• Lead, coach and develop the P&C Operations team.
• Set clear performance objectives and delivery standards aligned to business priorities.
• Build operational capability and succession readiness.
• Reinforce a strong process discipline mindset and accountability for follow-through.
• Any other tasks or projects as reasonably requested by the company.

• Significant experience in People & Culture / HR operations, including leading and developing teams
• Strong experience operating across multiple regions (UK essential; US desirable)
• Proven ability to deliver structured, compliant and high-quality HR operations at scale
• Experience managing complex employee relations and compliance matters
• Strong understanding of HR systems, data and process improvement
• Highly organised and detail-oriented, with a strong focus on accuracy and delivery
• Confident stakeholder manager, able to influence, challenge and build effective relationships
• Data-driven mindset, using insight to inform decisions and drive improvements
• CIPD Level 5 or above (or equivalent) desirable

• 33 days annual leave (25 days holiday, 8 Bank holidays)
• Birthday day off
• Christmas shutdown period
• 5% pension contribution
• Private medical health insurance
• Medical cash plan
• Hybrid Working