Senior CRM & Insights Executive

About us

Stone King is an ambitious and purpose-driven firm. Our collaborative culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and our people. Our passion for the sectors we work in and the purpose-driven work we do with our clients has resulted in SK being recognised as national leaders in our specialist fields across the country.

The opportunity

This is a fantastic opportunity for an individual looking to progress their career to join Stone King’s highly respected Business Development & Marketing (BD&M) Team.

The role can be based in any of our six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) and hybrid working will be available.

To manage and optimise the firm’s CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. This role acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD & Marketing team to make informed, data-driven decisions.

Reasons to apply

• Opportunity to gain invaluable experience across our BD&M Team, you’ll have the opportunity to work closely with our specialists across the firm.
• To be part of an ambitious and collaborative national firm where our culture and values are at the heart of everything we do. We believe our people are our greatest asset and strive to create the best place to work.
• Excellent benefits for our people, with a focus on wellbeing and development at the forefront.
• Hybrid working - Stone King are proud to be signatories of the Mindful Business Charter as part of our commitment to mental health and wellbeing. We want to support all of our people in achieving a healthy work/ life balance and would be happy to speak with prospective candidates about flexible working arrangements.

Key Responsibilities

General duties include, but are not limited to:

• CRM system ownership
• Act as the subject matter expert for the CRM system, ensuring functionality meets business needs.
• Oversee day-to-day CRM operations, including data quality, updates, and troubleshooting.
• Develop and deliver CRM training for BD & Marketing team members and fee earners.
• Client Feedback Programme
• Operate and maintain the client feedback programme, ensuring timely collection and reporting of insights.
• Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities.
• Data Governance & Compliance
• Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data.
• Implement processes for secure data handling and storage.
• Insight & Research
• Conduct research on market trends, clients, and companies to support BD and marketing initiatives.
• Provide data-driven insights to inform growth plans and client strategies.
• Team Leadership
• Directly manage the CRM Executive.

Essential

• Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
• Experience delivering CRM training and driving adoption across teams.
• Ability to manage client feedback programmes and translate into actionable recommendations.
• Skilled in analysing feedback and market data to identify trends and opportunities with the aim of helping strategic planning.
• Ability to conduct market and client research to support overall Business Development and Marketing initiatives.
• In-depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
• Previous experience managing team members and fostering a collaborative working environment.
• Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.

Desirable

• Previous experience in a professional services environment or legal sector.

Personal Attributes

• Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
• Solutions focused approach with drive to improve processes and outcomes.
• Strong organisation skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
• Excellent written and verbal communication skills, with the ability to convey ideas and influence decision-making effectively.
• Adaptable approach in managing workload and supporting others.
• Ability to work collaboratively and team-first attitude.

Diversity, Equity, and Inclusion

Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all. We are proud to be signatories of the Mindful Business Charter, the Race Fairness Commitment, and the Age Friendly Employer Pledge, and we are a Disability Confident Employer.

Stone King LLP is committed to offering an interview to any job applicant that declares they have a disability and meets the minimum criteria for the role as defined by the job description and person specification. A full copy of the person specification and job description can be provided by contacting our Recruitment team.  In some recruitment situations such as high-peak times, we might need to limit the overall numbers of interviews we offer. This will include the number of interviews offered to disabled people who meet the minimum criteria. When that happens, we’ll still aim to offer a proportionate number of interviews to disabled applicants.

We aim to make our recruitment process as inclusive as possible and will make reasonable adjustments where needed. To discuss adjustments or request information in an alternative format, please contact our recruitment team at Recruitment@stoneking.co.uk or 01225 326770.

Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.

• Competitive salary
• Profit Share Scheme
• Cycle to work scheme
• Private Medical Insurance
• Life assurance (4 x salary)
• Pension scheme
• 28 days holiday (in addition to statutory UK holidays)
• Additional day allocated for CSR activities per annum

Adverts normally close at midday on the closing date, however vacancies may close early if sufficient applications have been received. Therefore we would encourage you to submit your application as soon as possible.

Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.

Recruitment agencies – please do not send us unsolicited CVs. If you do so, we reserve the right to contact the candidate directly and your T&Cs will not apply.

#LHybrid