Senior Community Executive

About Us:

We are The Beauty Tech Group. Driven by a mission to bring cutting-edge beauty technology into homes across the globe, CurrentBody evolved into The Beauty Tech Group.

We were built to lead, not follow—pioneering the future of beauty tech through innovation, expertise and transparency. From revolutionary at-home devices to transformative skincare solutions, our portfolio of brands—CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic— is changing the way the world approaches skincare.

At The Beauty Tech Group, we’re not just creating products; we’re building the future of beauty.

About the Team:

Our Marketing team drives brand growth and customer engagement worldwide. Alongside our CRM, social and brand teams, the Community function is focused on creating meaningful, two-way conversations with customers, building advocacy, and ensuring our products are supported by real voices and insights.

About the Role:

As a Senior Community Executive, you’ll be the voice of TBTG across key online spaces, from Reddit and forums to focus groups and communities. You’ll manage conversations, build authentic relationships and surface customer insights that help shape our marketing, product and customer experience strategies.

Key responsibilities include:

•  Building and managing our presence on Reddit, forums and online communities, ensuring consistent brand voice and timely responses.

•  Developing strategies to grow and engage communities, encouraging advocacy and peer-to-peer support.

•  Planning and running customer focus groups to test concepts, gather feedback, and deepen understanding of customer needs.

•  Proactively sourcing and managing before & after customer testimonials, ensuring they are authentic, compliant and usable across multiple channels.

•  Collecting, analysing and presenting customer insights to the wider business, feeding into product development and brand messaging.

•  Collaborating with CRM, social and brand teams to amplify customer stories and surface trends.

•  Monitoring community sentiment and reporting on key themes, issues and opportunities.

•  Acting as an internal advocate for the customer voice, helping the business stay close to what really matters to them.

Candidate Requirements:

•  Experience in community management, customer insights or social engagement roles.

•  Hands-on experience managing Reddit, forums, or online communities.

•  Skilled at facilitating conversations and moderating discussions in a professional but human way

•  Experience acquiring and curating customer testimonials, case studies or UGC (before & afters a strong plus).

•  Strong analytical skills – able to analyse feedback and spot trends.

•  Excellent written and verbal communication, with a natural ability to build rapport online and offline.

•  Comfortable working cross-functionally, collaborating with marketing, product and customer service teams.

•  Organised and proactive.

•  A passion for beauty, wellness or consumer brands is a plus.

Some of our Benefits:

25 days holiday plus bank holidays

Auto Enrolment Pension Scheme

Staff discount across our brands (CurrentBody, ZIIP & Tria)

Perks at Work – discounts across partner brands

Hybrid working – home working on Wednesdays

Free On-site parking

Supported Studies

Employee Assistance Program Scheme

Regular Social Events

On-site subsidised gym (Alderley Park HQ)

Cycle to Work Scheme

Electric Vehicle Scheme

Subsidised Travel from Manchester via Zeelo App

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails. We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share you CV with the hiring manager to review. Our interview process is tailored to each role but typically you can expect a two-stage interview process;

1st stage – An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – A one-hour interview where you can expect competency questions. In most cases this is held in person.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Equal Opportunities

At The Beauty Tech Group, we are committed to creating a diverse and inclusive environment, where all our employees have equal access to opportunities. We strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.