Sales Support Co-ordinator

OVERVIEW

At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 150 serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.

We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.

OUR STORY

Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow.

Since then, we’ve delivered over £3.5bn of funding across diverse sectors. From motorhomes and machinery to motorbikes and lodges, we’ve financed all shapes and sizes of commercial vehicles and automobiles (no planes or trains - yet). We listed on the Alternative Investment Market of the London Stock Exchange in 2019.

BECOMING A BANK

In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores - like our current average rating of 4.8/5 from 1,200+ reviews, which also earned us a Platinum Trusted Service Award. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.

WHERE WE’RE HEADED

Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.

How do we achieve this? By hiring people who care deeply about doing the right thing, we’ve been recognised as ‘World Class to Work For’ by Best Companies, and we're proud of our inclusive, sustainable, and progressive workplace.

WHAT WE’RE LOOKING FOR

We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you're passionate about providing great customer experience, developing great propositions and want to be part of building a winning and positive sales culture, then we want to hear from you.

OUR CULTURE

DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve achieved much on our journey so far, but I believe we have our best days ahead of us.

We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees who are powered by a shared purpose deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders. This is why we are rated a world class place to work and are amongst the best companies to work for in the UK.

THE ROLE

This role within the commercial team plays a key role in supporting the Leisure team in providing dealers with inventory finance facilities that support their working capital needs. Reporting directly to the Head of Client Management, you will help ensure our active facilities run smoothly and work within the DFC credit Policy. You will be on hand as daily contact for our clients and be responsible for assisting the Head of Client Management with daily reporting.

You must demonstrate several core skills when working at pace - ability to work autonomously, an ability to communicate with a variety of stakeholders at all levels, good facilitation skills, have a competent understanding of customer service methods and practices, and a strong attention to detail, with proven skills in prioritisation and organisational skills.

You’ll appreciate that building support with stakeholders across the bank and working collaboratively defines commercial success. Recognised as a provider of high-quality customer service, you’ll be highly proficient in resolving a variety of queries. You think outside of the box and feel comfortable building solutions tailored to customers’ individual needs. Your experience in responding to customer enquiries will be a core strength, highly capable of working with a wider team to resolve any problems.  

You will be a team-player who seeks out support from others across the commercial team, acknowledging the need for consistency in product offering across the firm, the on-going training and development of the wider commercial team, the need for continuous improvement and drive to deliver best in class service to our customers. 

DF Capital is passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and responsibilities

• Collating and distributing regular reporting to provide oversight to the team on performance against KPI's and KRI's within the Leisure team and across the wider commercial function
• Helping to keep active facilities open and eligible to fund through acquiring outstanding information or documents that have been requested as part of ongoing facility management
• Escalating customer requests for extensions or payment deferrals to the Portfolio Monitoring team for review
• Helping to support the submission of new opportunities to grow and develop existing facilities
• Monitoring shared inboxes to pick up/triage queries in a timely manner
• Providing cover on the phones as part of the wider commercial function

• Supporting the Leisure team in responding to queries from active clients on how their facilities work and ensuring they have a full understanding of the suite of products available (e.g., brands), as well as Unit Stocking / DF Choice
• Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy
• Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives.

JOB REQUIREMENTS

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such, you will be an approachable, empathetic problem solver with exemplary communication skills. You will avoid unnecessary jargon and display an adaptable, “can-do” attitude.

Sales Support plays a critical role in meeting our objectives as a wider business to grow our share of the market across the industries that we work in, as well as being open to new opportunities for growth and development.

EXPERIENCE

• Customer Service experience would be beneficial
• Ability to organise and work independently
• Able to show initiative with customers
• Exceptionally self-motivated and directed
• Ability to set and manage priorities
• Excellent written and oral communication skills
• Great problem-solving abilities
• Ability to work in a team-oriented, collaborative environment
• Great attention to detail.

• Private medical insurance for you and your partner
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax-efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester.