Project Manager - Local Government Services Delivery

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica.

As a Project Manager, you’ll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget, and to a high standard of quality. You’ll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience.

This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica’s project management team. You’ll also support and mentor junior colleagues, role modelling best practice and raising standards across the team.

Key responsibilities

• Deliver software and/or infrastructure projects on time, within budget, and to Civica’s Project Management methodology.
• Plan and control projects, including risk analysis, change control, contingency planning, and financial oversight.
• Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings).
• Produce and maintain project plans in Microsoft Project, along with weekly status reports.
• Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams.
• Support customers in preparing for testing and training.
• Drive continuous improvement and champion governance policies (PPM) within Civica.

• Experience as a Project Manager delivering software solutions.
• Local Government sector knowledge/experience is highly desirable.
• Strong communication skills, with the ability to present confidently and lead customer workshops.
• PRINCE2 Practitioner qualification.
• Strong commercial awareness and ability to manage expectations in an IT project environment.
• Proficiency in Microsoft Office suite, including Word, Excel, PowerPoint, and Microsoft Project.
• Full UK driving licence and ability to travel as required.

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

 Time Off & Work-Life Balance 

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! 
✔ Days of Difference – Up to 3 extra days off for volunteering. 

Financial Well-being & Security 

✔ Pension Contributions – 5% employer match to support your future. 
✔ Income Protection – Up to 75% salary cover for long-term illness. 
✔ Life Assurance – 4x salary tax-free lump sum. 
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents). 

Health & Perks 

✔ Private Medical Insurance – Fast access to private healthcare. 
✔ Health Cash Plan – Claim back physio, therapies & more. 
✔ Dental Insurance – Cover for routine & emergency care. 
✔ Affinity Groups – Join employee-led communities. 
✔ Bounty Bonus – Refer a friend & get rewarded. 

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. 

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. 

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.