Summary
ICS.AI is the UK’s market leader in Artificial Intelligence (AI) solutions for local government partnering with over 20 councils to revolutionise public service delivery. As a Microsoft-sell partner, we combine cutting-edge AI technology with deep sector expertise to deliver exceptional value through our core solutions:
• AI Contact Centres: Deflecting up to 50% of calls, reducing costs and improving resident experiences
• AI Staff Copilots: Enhancing employee productivity through advanced AI tools
• Social Care AI Copilots: Transforming social case service delivery through process automation and intelligent insights
Head Office in Basingstoke with delivery office in Leamington Spa and satellite offices and remote workers throughout the UK.
We are seeking to recruit a Project Manager Contractor to contribute to an AI Transformation Programme with a major local government client using PRINCE2 Agile SCRUM methodologies. You'll coordinate delivery teams, manage project governance, and ensure successful implementation of our GenAI platforms while maintaining strong client relationships.
As a Project Manager for a major local government clients Transformation Programme, you will be responsible for delivering a comprehensive suite of AI solutions including SMART Copilot solutions over multiple channels including web, phone and e-mail. This high-profile programme represents a significant opportunity to showcase ICS.AI's capabilities in transforming local government services.
To succeed within the role, Project Managers should have:
• A delivery focused commercial outlook
• Experience of implementing AI or software solutions
• Strong understanding of PRINCE2 Agile SCRUM methodologies
• Ability to manage multiple concurrent workstreams within a Programme
• Manage project budgets, resourcing, risk management and stakeholder engagement
• Experience of providing consultancy and gathering solution requirements
The primary duties will include, but not be limited to:
• Management of client expectations
• Coordination of technical implementation teams for projects and solutions
• Client Communications and reporting
• Budget Management, tracking and reporting
• Stakeholder management across multiple council departments
• Change management planning and execution
As a Project Manager, you are required to deliver Risk Management, Stakeholder Management, Budget Management, Change Management and Resource Management, Benefits Realisation, Business Intelligence and Renewal management. This is based upon excellent communication, organisational and documentation skills.
Project Managers are required to utilise the relevant company systems to manage programmes, projects and resourcing.
When representing the company to customers through all forms of communication (including documentation, e-mails, calls/conferences and site visits) Project Managers are expected to conduct themselves in a professional manner.
Accountabilities:
• Act as the primary point of contact with major clients during project delivery
• Representation of the company on Project Steering Groups
• Management of Project Management teams & Stakeholders, both internal and external
• Management of all elements of the PRINCE2 Agile project management lifecycle
• Accountability for project quality managed through test plans, governance reviews and risk management
• Accountability for raising and updating risks and issues with priorities and mitigations/resolutions
• Accountability of project budgets through budget management and project change management
• Reporting of project performance through regular Highlight reports
• Effective resource planning to ensure maximum billable resource allocation
• Support Projects Team with PMO continuous improvement
• Additional duties as specified by ICS.AI
Outputs:
Project Initiation Documentation
Project Plans
RAID Logs
Budget & Change Management Trackers
Highlight Reports
Change Requests
Post Implementation Reviews
Handover / Transition Documentation
Project Status Reports
Resource Plans
Attendance at all required internal and customer meetings
Qualifications:
Required:
PRINCE2 – Foundation
Desired:
PRINCE2 – Practitioner, ITIL - Foundation
Skills:
Strong Communication and Organisational skills
Internal and External Stakeholder Management
Risk Management
Conflict Resolution
Business Analytics