Product Manager

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose of the role:

As a Product Manager in our Product Team, you will work closely with Senior Product Managers, the Heads of Digital Product, and other stakeholders within the business, to ensure strategic alignment to ii’s objectives. You will contribute towards the product strategy, and will be customer obsessed, using data to lead and inform you on the direction that you take.

As a manager within the product team, you will lead and mentor colleagues and use your skills and capabilities to deliver change – delivering the results needed both for the business and our customers.

You and your team will be championing and owning outcomes, prioritising discovery, and challenging whether we are building, and have built the right thing. You’ll be responsible for creating and monitoring key performance indicators (KPIs), to spot trends, potential problems, and opportunities.

Day to day, you will be working with your team and squad(s) to ensure they are supported and know the strategic direction which they should be aiming for – you’ll be spending time with subject matter experts across the business, along with senior stakeholders and exec sponsors, to understand where the opportunities lie and assist with prioritising which problems we tackle first.

Working in discovery, you will be validating what we should be doing next, along with creating learnings on what we’ve delivered. You will utilise both quantitative and qualitative data – either working with teams who are able to perform this research/analysis or performing it yourself. You’ll be expected to distribute and share these learnings so that the team and wider business can learn and improve as we progress.

When needed, you’ll have the opportunity to act in other roles and support teams in other ways, taking on some light project management and at times may need to act as the Product Owner within delivery squads, owning and managing product backlogs.

You will be managing Product Analysts/Owners within the team, and will work closely with the Senior Product Managers, ensuring the team have the right mentoring, support and guidance needed to succeed in their role, whilst developing their career path with interactive investor.

KEY RESPONSIBILITIES:

• Contribute towards Platform and Product level vision(s) and develop and align your roadmap with strategic direction and business goals, taking the lead from Senior Product Managers, the Heads of Digital Product and other business stakeholders.

• Contribute towards the product strategy as an SME of your assigned area.

• Work closely with your team to ensure that the roadmap can be broken down into a backlog for delivery.

• Develop and iterate the overarching roadmap for your area, both on and off site, driving clear uplift.

• Deputise for Senior Product Managers when called upon.

• Work closely with key stakeholders (UX and Technical Leads) to ensure we are maintaining the correct direction and delivering to plan.

• Perform discovery activities with the assistance of the Data and UX team, to understand opportunities for the roadmap and potential solutions to ideas.

• Contribute towards business cases for larger roadmap items.

• Actively monitor competitor and market activity to identify new opportunities and/or threats.

• Provide guidance on product design throughout the delivery cycle of progressed roadmap items.

• Provide product management support on enterprise change projects as required.

• Use data analytics to measure the success and identify learnings from the changes you’re working on – working closely with the Data team.

• Own the KPIs and metrics that matter for your area, working closely with stakeholders across the business to ensure success and value of the delivered initiatives can be measured.

• Work collaboratively with UX to outline potential customer journeys to solve the problems our customers face.

• Provide direction to your team for product backlog prioritisation.

• Work with stakeholders and subject matter experts to become proficient in your domain.

• Demonstration of new products and features to the wider business to drive awareness and buy-in.

• Reporting of Product workstream(s) progress to business stakeholders through a variety of channels.

• Build a broad and deep knowledge of our products and services to influence our overall product strategy.

• Provide support for live issues and incidents, working with other support teams towards a speedy resolution.

• Ensure your direct reports have the right tools and skills at hand to work and deliver on what is expected of them. Provide direction and support as required day-to-day, and help build out tailored individual development plans to support their progression within the business

SKILLS & EXPERIENCE REQUIRED:

Essential

• Product Management – Demonstrable digital product skillset with experience in driving business and customer outcomes using build, test, learn loops, innovation and data led prioritisation. Experience working in both Offline and Online customer journeys.

• Customer and data led – you know how to identify a need from a want and how to evidence it through qual or quant data.

• Positive Leadership – Can demonstrate leadership capability, particularly in cross-functional and matrix activities with a supportive style, using thought leadership with your team.

• Excellent communication and rapport building skills to engage and motivate colleagues across the business, internally and externally.

• Has a bias to action – does not hide behind their desk and gets out and about across the business. You take it on yourself to ensure that the right things get done.

• Pro-active, personable, and social – can forge relationships with colleagues both within the office and those across other offices.

• Good stakeholder management skills and applicable experience.

• Knowledge of agile methodologies, frameworks, as well as Waterfall, able to take the place of a Product Owner when needed.

• Ability to prioritise work effectively and delegate to team.

• Proven ability to work under pressure and meet tight deadlines.

• Highly organised with a great attention to detail.

• Ability to discuss and explain complex issues to all levels.

• A knowledge of how to recruit, set up and perform user research and comfortable talking to customers to perform this.

• Able to perform their own independent quantitative research using tools such as SQL, Google Analytics and Power BI.

Desirable

• Investment industry experience, either having worked in, or has invested themselves.

• Knowledge of funnel optimisation, CRO techniques and service design principles.

• Formal Product Management/Owner training.

• Jira/Confluence/ProdPad experience.

Personal Attributes:

STRAIGHT TALKING          |          MOVING WITH SPEED          |          OWNING THE OUTCOME

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits:

• Group Personal Pension Plan – 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance – Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund – Supporting your physical and mental wellness
• Retail Discounts – Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits – Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation—whether direct, indirect, associative, or perceptive