Process Assistant

The Process Assistant directly supports operational efficiency by ensuring tasks align with company policies and compliance standards, thereby mitigating risks. This involves actively implementing and maintaining processes, documenting procedures, and supporting teams in their day-to-day adherence to established workflows, all to maintain the integrity of business operations.

Key Responsibilities:

·         Data Analysis Support: Assist in the analysis of data to identify patterns, anomalies, and potential breaches of company policies or compliance standards. Help create summaries of non-compliance for escalation.

·         Compliance & Risk Support: Provide support in managing compliance breaches and risk awareness, assisting with measures to counter the misuse of company policies. Help safeguard the organisation's assets and prevent fraud by minimising risks and supporting operational integrity.

·         Stakeholder Communication: Support communications and escalations with support services and key stakeholders regarding compliance matters.

·         Performance Measurement & Reporting: Assist in measuring performance against obligations, tracking gaps through action plans, and contributing to the development and production of Management Information (MI) and data analysis reports.

·         Documentation & Record Management: Support the management of compliance documentation, ensuring accurate record-keeping and effective use of trackers.

·         Process Improvement Support: Collaborate with the Process Improvement Manager to assist in planning and executing improvement initiatives, developing and implementing process changes or new workflows, and ensuring the smooth adoption of new processes.

·         System and Policy Adherence: Monitor key processes with an initial focus on areas such as employee deductions, overtime, bonuses, driver behaviour, tool and vehicle audits, safety metrics, purchase orders, out-of-policy hotel booking, expense claims, and credit card spend, to improve consistency and control.

Requirements

• Basic understanding of accounting, payroll, and finance/transaction processing.
  
• Proficiency with Excel and Power BI experience desirable.
  
• Strong analytical skills with the ability to interpret data and identify trends.
  
• Excellent communication skills, both written and verbal.
  
• Ability to work independently and as part of a team, managing multiple priorities effectively.
  
• Strong problem-solving skills and a proactive approach.
  

Benefits

• PAYE competitive salary
  
• As well as your traditional benefits such as holidays and pension schemes, our core is to invest in our employees development through continuous training and up-skilling
  
• Offering career development and opportunities for progression through the business
  
• Heavily discounted Virgin Media products, including broadband and TV services
  
• ​Refer a Friend scheme offering cash bonuses of up to £1000