POS Specialist

Retail Operations / Shopify POS
Hybrid – Stockton-on-Tees / Newcastle upon Tyne / Manchester (UK remote working considered)

We’re continuing to grow our Retail Operations function, and we’re looking for a POS Specialist who wants to be part of this exciting journey. As more of our clients adopt Shopify POS, this role will play a key part in expanding our capability and delivering a truly high quality migration experience.

You’ll work closely with senior team members across a variety of client projects, from discovery and solutioning through to configuration, training preparation, and post implementation support. It’s a great opportunity to build deep knowledge in retail operations and Shopify POS while joining a team that’s investing in its growth.

• Join client discovery calls to understand business needs and operational workflows
• Contribute to solutioning workshops and recommend POS configurations and apps
• Configure Shopify POS channels and support migrations from legacy systems
• Assist with client training preparation, ensuring their teams are ready to use the new system
• Leverage your experience to provide proactive troubleshooting support during and after implementation
• Document workflows, configurations, and client requirements for internal reference
• Escalate complex operational or configuration issues to senior team members

• Experience or a strong interest in retail operations, POS systems, or Shopify/eCommerce platforms
• Strong analytical and proven problem solving skills
• Comfortable in client facing calls and workshops
• Excellent attention to detail and ability to document and communicate processes clearly
• A team player with a willingness to learn and grow with the function
• A commitment to providing exceptional customer service and ensuring a smooth experience for clients

• Competitive basic salary with great progression options
• Unlimited paid holidays - yes that's not a typo!
• Hybrid working
• Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
• Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
• Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
• A high-performance MacBook
• VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
• Free breakfast, fruit, hot and cold drinks and protein shakes
• Friday afternoon drinks to wind down for the weekend
• Pension scheme to help you save for the future
• Cycle to work scheme
• Discounts across our brands
• Regular team social events
• Training & development

So if you think you’ve got what it takes, we’d love to hear from you.

A little formality… by applying you implicitly consent to us processing your personal data for review for this vacancy only.

Talent Hunter Referral Bounty - £500

Help us find the right talent to join our team, and get a handsome reward in return. It couldn’t be easier - if you know someone that could be an ideal candidate, either refer them directly to us or simply ask them to include your details as the referer when they apply. If they land the job with us as a direct result of your referral, you get the bounty!

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Visualsoft is an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspective.

We believe passionately that a diverse workforce is central to our success so we welcome applications from all sections of the community.