Operational Training & Standards Lead

Operational Training & Standards Lead

 About us:

At Company Shop Group (part of Biffa), we’re transforming the way surplus is valued.

As the UK’s largest commercial redistributor of surplus food and household products, we work with some of the biggest names in retail, manufacturing, food service and logistics unlocking value from stock that might otherwise go to waste.

But we’re more than redistribution.

Through our Company Shop stores and our award-winning social enterprise Community Shop, we’re building stronger individuals, more confident communities, and a more sustainable future.

We’re proud to be a business that delivers commercial success and meaningful social impact. A good business doing good.

Due to growth and our continued focus on operational excellence, we’re looking for an experienced and driven Operational Training & Standards Lead to strengthen capability across our Distribution Centre operations.

About the role:

This isn’t just delivering training.

As our Operational Training & Standards Lead, you’ll play a pivotal role in ensuring that business-approved standards are understood, embedded and consistently applied across all shifts within our Distribution Centres.

You’ll simplify processes, develop clear and practical SOPs, coach colleagues to competency, and provide operational insight that strengthens performance and compliance.

You’ll influence across shifts. You’ll raise standards. You’ll make a measurable difference

What you’ll be doing:

• Embed Operational Standards
Ensure agreed business standards are clearly understood and consistently applied across AM, PM and Night shifts. Identify gaps and provide feedback to Shift Managers and senior stakeholders, including the Head of Operations.

• Develop & Simplify SOPs
Create, review and enhance Work Instructions and Standard Operating Procedures, making them clear, practical and repeatable for DC colleagues.

• Deliver Engaging Operational Training
Deliver role-specific training (non-MHE), inductions covering safety and operational expectations, and competency assessments across multiple job functions within the DC.

• Coach & Build Capability
Assess colleagues in role, identify coaching needs and support development to improve performance and confidence across all ability levels.

• Maintain Audit-Ready Compliance
Keep accurate training records and compliance documentation, ensuring the operation is always audit-ready and aligned with business requirements.

• Strengthen Skills Planning
Review the Operational Labour Plan Skills Matrix to ensure colleagues are appropriately trained and deployed in line with business needs.

• Collaborate for Continuous Improvement
Gather colleague feedback on learning materials and work with L&D to improve relevance, engagement and effectiveness of training delivery.

What you’ll bring:

We’re looking for someone operationally experienced, confident influencing at shift leadership level, and passionate about developing people.

You’ll have:

• A minimum of 2 years’ experience working at Line Lead level (or equivalent) within a Warehouse distribution Centre or similar operational environment
• Experience delivering training across 6 or more operational job roles
• Competency assessor experience with strong coaching capability
• The ability to draft clear process flow diagrams
• Strong MS Office skills
• Excellent communication skills with the ability to influence peers and Shift Managers
• A strong understanding of operational processes and equipment
• A proactive, positive attitude to coaching colleagues of all abilities
• A willingness to be flexible across shifts and support additional Distribution Centres where required
• A mindset that goes beyond the job description when the business needs it

Why you’ll love Company Shop Group

• Free membership to Company Shop for you and 10 x nominees
• Contributory pension scheme
• Annual Flu Injections, High Street and Leisure discounts and on-site Parking
• Subsidised staff Canteen, Free Tea & Coffee, and Free Fruit Friday
• Employee Assistance Programme – Grocery Aid
• Eligible for Costco membership, Cycle 2 Work, and UK Fuel card discounts
• Life assurance benefit

·        Location: Based within our Distribution Centre operations with flexibility to support AM, PM and Night shifts and occasional travel to other DC sites as required.

·        Salary: £32’333 per annum

·        Hours: 40 hours per week working Mon-Fri 09.00-17.30, flexibility required across shifts.

Why join us:

At Company Shop Group, operational excellence and social purpose go hand in hand.

This is an opportunity to shape standards, strengthen capability and directly influence performance across our DC network.

If you’re passionate about raising standards, developing people and driving consistency in a fast-paced operation, we’d love to hear from you.