Network Engineer - Resident

Charterhouse Group is a UK based, value added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces. The Group operates under two brands, Charterhouse Integrated Solutions and Symity.

We are looking for talented and highly motivated people. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates. Therefore, we offer a fun, innovative and a fast-paced environment where career development, reward and recognition are a priority.

If you want to join a multi award-winning business, passionate about technology and its customers, credible in the market with a stimulating working environment - then we want to speak to you.

Our Vision

Passionate people always trusted by our customers to deliver the right technology solution.

Our Mission

Making it easy for our customers to connect, communicate and collaborate securely.

Our Values

• Be Yourself – Be honest. Be authentic. Be the best you can be.

• Do the right thing – For you and your team. For the whole team. For the Customer. Always.

• Take responsibility/own it – Do what you say. Find a way. Make it happen.

• Love what you do – Bring Passion to work. Take pride in what you do. Enjoy winning.

Role Purpose

This position is on-site in Rotherham. Please do not apply if you cannot work within the Rotherham area full time.

The Network Engineer will be responsible for the delivery of all BAU related tasks, these will involve managing the day-to-day support cases recorded against the customers infrastructure. The engineer will have excellent problem-solving skills and a thorough knowledge of Network Principles across Routing, Switching, Wireless and Security Technologies. The role will involve working closely with the Charterhouse Support Team, to deliver timely outcomes for Incidents and Change and Service Requests. The engineer should also have experience with Network Management Platforms, working with ITSM systems and a good understanding of ITIL best practice. The role will include participation in an On Call rota

Duties and Responsibilities

• · 1st & 2nd Line Support, managing and resolving cases and associated SLA’s on the corporate ITSM system
• · Managing Service and Change requests and associated SLA’s
• · Managing escalations into Vendors and Partner where required
• · Proactive monitoring and management of customer networks using Solarwinds and XMC software
• · Pre-Staging, Testing and Deployment of equipment for small project roll out activities
• · Supporting and maintaining new networking hardware and software infrastructure, including Local Area Network (LAN), Wireless LAN, Uninterrupted Power supply (UPS), Firewall and Cabling
• · Advanced performance monitoring using Network Management Tools
• · Creation of site support documentation
• · Working on customer site

• Required competencies-Knowledge, Skills and Experience
• · Understanding Extreme Fabric and Edge Network Solutions (EXoS and VOSS)
• · Understanding Extreme WLAN Technology (CloudIQ, ECC)
• · Understanding Extreme Software based solutions (NAC, A3, XMC, Analytics)
• · 3 years’ network engineering experience in LAN Switching and Routing
• · Knowledge of LAN protocols including OSPF, BGP, Fabric, Layer 2, Layer 3
• · Understanding of Firewall Technologies (Cisco, Palo, Forcepoint)
• · ITIL understanding
• · Strong communication skills both written and verbal
• · Proven ability to work in high pressured environments

Desired Competencies-Knowledge, Skills and Experience

• Extensive experience supporting Extreme/Cisco solutions to CCNA level, ideally CCNP and ECP
• Experience with Forcepoint firewalls

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

Charterhouse is where careers happen. We offer a supportive, innovative, stimulating and fast-paced environment where development, reward and recognition are available to everyone, and anything is possible. As you transform our client’s approach to technology, we’ll help you transform your career through progression, reward, development and recognition.