Are you a hands -on IT professional<\/b> with a knack for leadership and a passion for exceptional service? We’re looking for an experienced IT Manager<\/b> to take the reins of our IT Service Desk and day -to -day support operations, ensuring our office and field teams stay connected and productive.<\/span>
<\/p>Reporting to the IT & Systems Director, you will be the backbone of our IT support<\/b>, managing and mentoring a small internal team to deliver high standards of user satisfaction across our diverse range of devices (laptops, mobiles, and tablets).<\/span>
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The Role: What You'll Be Doing<\/b><\/span>
<\/p>This is a dynamic role where you'll blend leadership, technical expertise, and operational management<\/b>.<\/span>
<\/p>- Lead & Mentor:<\/b> Manage, mentor, and develop the in -house IT team, fostering a strong customer -focused culture<\/b> and team ethos.<\/span>
<\/li>- Service Desk Ownership:<\/b> Take full ownership of the IT service desk, handling escalations, and ensuring the timely resolution of technical issues for the entire business.<\/span>
<\/li>- Infrastructure Management:<\/b> Maintain and support the physical network infrastructure, including Wi -Fi access points & CCTV<\/b>, primarily using the Ubiquiti UniFi platform<\/b>.<\/span>
<\/li>- Operational Excellence:<\/b> Oversee the smooth running of the starter/leaver process<\/b>, including IT kit logistics and vital asset management<\/b>.<\/span>
<\/li>- Strategic Support:<\/b> Provide focused, hands -on support for the Senior Leadership Team (SLT)<\/b>.<\/span>
<\/li>- Supplier Relations:<\/b> Act as the primary point of contact for all IT hardware/software suppliers and network/broadband providers.<\/span>
<\/li>- Core Systems:<\/b> Support Microsoft 365 administration<\/b> (Entra ID, SharePoint, NCE licensing) and manage essential patching, updates, and basic cybersecurity hygiene<\/b>.<\/span>
<\/li>- Troubleshooting:<\/b> Provide expert Windows and Android troubleshooting.<\/span>
<\/li>- Travel:<\/b> Conduct occasional national site visits<\/b> for meetings, IT audits, and equipment refreshes.<\/span>
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Requirements<\/h3>About You: Your Skills & Experience<\/b><\/span>
<\/p>You’ll be a confident and calm leader, skilled at managing priorities and communicating effectively with everyone, regardless of their technical knowledge.<\/span>
<\/p>Essential Requirements<\/b><\/span>
<\/p>- Experience:<\/b> Minimum 3 years’ experience<\/b> in a similar IT management or team leader role, with proven experience managing an IT service desk function.<\/span>
<\/li>- Technical Acumen:<\/b> Strong working knowledge of the Microsoft 365 stack<\/b> (Entra, SharePoint, and licensing).<\/span>
<\/li>- Networking:<\/b> Understanding of network, Wi -Fi, VPN, and CCTV systems (Ubiquiti experience is a bonus).<\/span>
<\/li>- Leadership:<\/b> Excellent people management and communication skills<\/b>.<\/span>
<\/li>- IT Operations:<\/b> Competent in asset management, patch management, and IT lifecycle processes<\/b>.<\/span>
<\/li>- Certification:<\/b> Relevant qualification such as CompTIA A+, ITIL Foundation, or equivalent<\/b>.<\/span>
<\/li>- Mobility:<\/b> Full UK driving licence and own vehicle<\/b> for site visits.<\/span>
<\/li><\/ul>Desirable (Nice to Have)<\/b><\/span>
<\/p>- Experience with Microsoft Intune<\/b> (application packaging, device management, compliance).<\/span>
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Benefits<\/h3>- Discounted Virgin Media & O2 services<\/span><\/span><\/i><\/span>
<\/span><\/li>- 20 days holiday + Bank holidays<\/span><\/span><\/i><\/span>
<\/span><\/li>- Pension contributions<\/span><\/span><\/i><\/span>
<\/span><\/li>- Development & Training<\/span><\/span><\/i><\/span>
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<\/span><\/div>We are a company that embraces diversity and is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.<\/span><\/span>
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