ICT End User Services Support Technician
Derbyshire Support Facilities ServicesJob overview
DSFS are looking to appoint to the vacancy of ICT End User Services Support Technician.
The successful candidate will have some ICT experience, be suitably qualified and able to provide expert technical and non-technical ICT End User Support to a variety of customers and third-party suppliers across a variety ICT Hardware and Software packages and platforms which are deployed and installed across the Trust and other remote sites across North Derbyshire.
The post holder will be expected to investigate, troubleshoot, and aim to 1st time fix and resolve a variety of support calls as they are reported and prioritised, which will involve driving to remote satellite sites across North Derbyshire or remote fixing raised issues or requests using various connection tools.
As well as supporting existing Hardware and Software, the post holder will be expected to setup, Install, and configure new ICT assets and software packages as required, ensuring that all ICT policies, procedures are adhered to and that we are working within defined technical, safety standards and guidelines.
All candidates and existing Post Holder's must Adopt, embrace, and demonstrate the DSFS 4 Colour approach and 4 R value approach in everything you do.
Ideally to have HNC in Computing, and CompTIA's A+ Certified Professional Qualification
A Full Driving Licence is essential for this post; and the candidate must be prepared to travel to remote sites, where and when this is required.
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All candidates require a Full Driving Licence which is essential for this post, as it will be necessary to travel between offsite locations across North Derbyshire.
Provide technical support to Trust IT users in their day-to-day use of End User IT assets.
Resolve faults relating to the Trust’s desktop and portable equipment to the required quality standards within the agreed timescales at both main and remote sites
Configure and install new IT equipment using the Trust’s current operating system and application deployment tools
Package and deploy application clients using the Trust’s current deployment tools.
Contribute to the writing and maintaining of IT operational procedures.
Prepare, test and deploy manufacturers updates and patches relating to desk top / mobile IT equipment using the Trusts current patch management tools.
Work alongside third-party suppliers; remotely, by telephone, over email or face to face to resolve issues or faults, deliver upgrades, apply enhancements.
Maintain accurate records relating to all, incidents, service requests and changes using the Trusts approved reporting and recording systems and procedures.
Undertake scheduled back-up tape changing and backup checking procedures for all relevant servers including daily proactive infrastructure checks.
Contribute to the delivery of agreed ICT projects.
To undertake other appropriate duties as agreed from time to time which are consistent with the responsibilities and pay scale of the post.
Working for our organisation
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that’s 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the ‘Chesterfield Royal family’, DSFS builds on solid NHS foundations to offer a more commercial approach that’s dynamic, flexible, and proactive.
DSFS are proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone’s abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered
Please see below link for the DSFS website.
DSFS - Derbyshire Support & Facilities Services Limited | DSFS
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Detailed job description and main responsibilities
Please Take look at the attached Job description and Personal Specification for full details on this exciting vacancy
Flexible Working
If you're looking for flexible or predictable working arrangements, please speak to us about how we might be able to accommodate this. If it works for our service and patients, we will do our best to make it work for you.
VISA's and Immigration system
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship will not be considered at this point in time.
When DSFS Ltd are able to offer sponsorship to work in the United Kingdom (UK), applicants will be required to provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years. Guidance can be found here Criminal records checks for overseas applicants - GOV.UK (www.gov.uk)
COVID19 Vaccination
Derbyshire Support and Facilities Services (‘DSFS’) is committed to ensuring the safety of all our staff and patients therefore encourages and supports staff to be vaccinated against COVID19 as this remains the best line of defence against the virus.
Communications
Communications throughout the application process will be via e-mail therefore please check your e-mail account, spam folders and NHS Jobs (where applicable) account regularly.
References are also requested by email (where possible). Therefore, to speed up the recruitment process please provide an up to date email address for all referees when completing your application form.
If you require any support in completing the application form, please do not hesitate to contact the DSFS Human Resources team on 01246 513737 / [email protected] and we will be happy to provide assistance.