Housing & Neighbourhood Officer

At The Guinness Partnership, our team plays a vital role in safeguarding our communities and delivering on our social purpose: providing safe, high‑quality homes and essential housing services to the people who need them most.

We are currently offering an opportunity for a Housing & Neighbourhood Officer to join us at The Guinness Partnership. This is a permanent field-based position, requiring regular travel across Chesterfield & Matlock.

As a visible presence within our neighbourhoods, you will be the face of Guinness—providing an accessible, face‑to‑face service to both homeowners and rental residents. Working in a mobile way across your patch, you will spend much of your time out in the area meeting residents, building relationships, and resolving issues. You will collaborate closely with Estate Services and other Guinness teams to deliver quick, efficient solutions that create positive outcomes for our residents and for Guinness.

What we are looking for

We believe that how we work is just as important as what we achieve. You will bring strong face‑to‑face customer service experience and housing knowledge to help us deliver our organisational aims.

Because this is a field‑based position, regular travel within your area is essential. You must hold a full UK driving licence and have access to your own car.

You will also be able to demonstrate

Essential:

• Excellent customer service delivery, demonstrating good communication and interpersonal skills.
• Highly self-motivated with the ability to plan and work effectively without high levels of supervision.
• Ability to work ‘on the go’ using mobile technology.
• Strong resource and time management, and the ability to prioritise, delivering value for money.
• Experience of working in a climate of legislative and organisational change.
• Proven problem-solving and decision making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.
• Comfortable analysing data and drawing conclusions.
• Ability to work with IT systems on the go.
• Able to demonstrate Guinness behavioural competencies.

Desirable:

• Experience of working in the housing or property sector.
• Academic qualifications in Housing and/or Tenancy Management.
• Knowledge of regulatory legislation for social housing.
• Previous budget management experience.

Desirable qualifications:

• Relevant professional qualification and/or experience.

To find out more about the role and the essential requirements for the role, please review the role profile.

https://jobs.guinness.org.uk/rps/CustomerLiaisonOfficer.pdf 

If you would like to be part of our team, we would love to hear from you. Create your application today! 

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