Ecommerce Assistant

At Debenhams Group, we are a diverse portfolio of five core brands (boohoo, boohooMAN, PrettyLittleThing, Karen Millen, and Debenhams) alongside a dynamic marketplace model and a growing financial services division, it keeps us pretty busy!

We don’t stand still, we lead, evolve, and redefine online fashion. With bold ambitions and big energy, we’re on a mission to be the best, delivering the strongest propositions to our customers in the most engaging, innovative, and efficient ways possible.

We thrive on change, innovation, and pace. Every challenge is an opportunity, and every day is a chance to push boundaries. If you’re someone who embraces the unknown, thrives in a fast-moving, high-growth environment, and is ready to shape the future of retail, you’ll love it here. We want visionaries, disruptors, and doers, people who bring fresh thinking, relentless energy, and the drive to make an impact. 

Be brave. Be creative. Be a community.

THE ROLE

We are seeking a detail-oriented and proactive Ecommerce Assistant to support our Ecommerce teams across our boohoo and PrettyLittleThing brands, in delivering seamless, engaging, and high-converting online experiences. This role is ideal for someone who is digitally savvy, data-aware, and passionate about optimizing the customer journey across web, mobile, and other digital touchpoints.

You will play a key role in website content updates, campaign launches, UX improvements, and performance reporting to ensure our ecommerce platform consistently meets brand standards and revenue goals.

Key Responsibilities

·       Website & Content Management

• Upload, update, and maintain product listings, and ensure product is in the right locations across the site
• Ensure accuracy of product categorization and uploading products for product copy via AI tools
• Conduct routine quality assurance (QA) checks to ensure site functionality and content accuracy.
• Support homepage updates and seasonal campaign launches (promotions and campaign listers pages)

·       User Experience (UX) Support

• Monitor site navigation, search functionality for usability issues.
• Identify and report bugs, broken links, and performance issues.
• Assist with A/B testing initiatives and personalization efforts.
• Campaign & Merchandising Support

• Coordinate digital merchandising updates in line with marketing campaigns.
• Support email, social, and paid media landing page alignment with onsite messaging.
• Utilising product merchandising tools to enhance site performance for search and merchandising (algolia, Fabric)
•  Performance Reporting & Analysis

• Track and report on key ecommerce KPIs (conversion rate, bounce rate, average order value, etc.).
• Assist in preparing weekly and monthly performance dashboards.
• Analyze campaign results and provide actionable insights.
• Monitor site traffic and customer behavior trends.
• Cross-Functional Collaboration

• Work closely with Marketing, Design, Product, and IT teams to ensure cohesive digital execution.
• Coordinate with Customer Service to address recurring customer pain points.
• Support third-party vendors and platform partners as needed.

 WHY JOIN US 

We are making bold moves, delivering real results, and driving forward with unstoppable momentum. If that excites you, then you belong at Debenhams Group.

Let’s lead the change together. 🚀 

#LI-LF1 #LI-onsite #LI-ecommerce