Customer Support Adviser - Telecoms
Focus GroupCustomer Support – Telecoms
Zest4 (a Focus Group Company)
Wilmslow, Cheshire
Hybrid after probation
£26,100 + company bonus
Start your telecoms career somewhere that will actually invest in you.
If you're organised, curious about technology and ready to build a career in one of the fastest-growing areas of the industry — this could be the perfect next step.
Zest4, part of the $1bn-valued Focus Group family, is looking for a Customer Support Adviser to join our Cloud & Connectivity team at our Wilmslow office. You don't need a deep technical background — just the right attitude and a willingness to learn. We'll handle the rest with a full structured training programme.
What you'll be doing
- Processing orders across our Cloud & Connectivity product range, including VoIP telephony and fixed line broadband
- Keeping customers updated on order progress and appointments
- Accurately inputting data into network and billing systems
- Providing customer service and basic technical support via phone, email and support tickets
- Getting involved in wider business projects as your confidence grows
What we're looking for
- At least 6–12 months' experience in an office-based customer-facing role
- Strong attention to detail — you take pride in getting things right
- A confident, friendly communicator on the phone and over email
- Genuine curiosity about technology and how things work
What you'll get
- £26,100 salary plus company bonus
- Hybrid working — 2 days WFH per week after probation
- A structured training programme and personal development plan
- Real career progression within a fast-growing, Hg Capital-backed business
- A supportive, close-knit team that wants to see you succeed
About Focus Group Focus Group is a £300m-revenue, 1,300-person technology services company. Following our $1bn valuation in 2024, we're scaling rapidly and investing in the people and technology that power our 30,000 SME customers.
📍 Wilmslow, Cheshire | 🕐 Full-time | 💻 Hybrid after probation