Customer Service Advisor (Telco/Mobile)

Customer Service Advisor

Zest4 Group Limited | Wilmslow, Cheshire
Hybrid Working (1 day WFH after probation) |

£25,000 + Bonus + Benefits

About Us

Zest4 is an award-winning unified communications provider supporting over 600 UK reseller partners. We're passionate about delivering cutting-edge solutions in Business Mobile, Cloud Telephony, Connectivity, IoT, and Cyber Security—and we need talented people to help us do it.

The Opportunity

We're looking for a Customer Service Advisor who thrives on solving problems and building relationships. You'll be the go-to person for our wholesale channel partners and suppliers, handling everything from account queries to technical support. If you're someone who enjoys variety, loves helping people, and wants to work in a fast-paced, tech-focused environment, this could be your perfect role.

What You'll Do

Day-to-day, you'll:

• Be the first point of contact for partner inquiries across phone, email, and our ticketing system
• Manage in-life account changes—tariff updates, service modifications, billing queries
• Work closely with our technical, billing, and provisioning teams to get issues resolved quickly
• Build strong relationships with external suppliers and escalate when needed
• Keep meticulous records and spot opportunities to improve how we work
• Become a product expert across our range of telecoms solutions

What We're Looking For

Essential:

• Excellent communication skills—both written and verbal
• Confidence handling phone conversations with customers and suppliers
• A proactive, solution-focused approach to problem-solving
• Ability to juggle multiple priorities without breaking a sweat
• Solid Microsoft Office skills (especially Excel and Outlook)

Desirable:

• Experience in telecoms or B2B customer service (but we're happy to train the right person)

Why Zest4?

We offer:

• Hybrid flexibility to help you balance work and life
• Comprehensive training to set you up for success
• Real career progression—we love promoting from within
• A dynamic, supportive team where your ideas matter
• Competitive benefits package

Ready to Apply?

If you're looking for a role where no two days are the same and where your contribution genuinely makes a difference, we'd love to hear from you.

Apply now and take the next step in your customer service career with Zest4.