Customer Service Advisor - Maternity Cover

About Us

Utility Bidder is at the forefront of the energy consultancy industry, specialising in assisting businesses to secure optimal energy contracts while promoting energy efficiency. With a strong commitment to customer satisfaction, we have successfully helped thousands of clients reduce their energy costs.

We are currently looking for a Customer Service Advisor - Maternity Cover to join our team in Manchester. This role is essential in maintaining our high standards of customer care during the maternity leave of our current advisor.

Job Responsibilities

• Serve as the main point of contact for customer queries via phone, email, and chat
• Provide detailed information about energy contracts and address any client concerns
• Efficiently resolve customer issues to enhance their experience with our services
• Keep accurate records of customer communications and update client information
• Work collaboratively with internal teams to ensure customer satisfaction
• Contribute to process improvements based on customer feedback

Join us if you're enthusiastic about delivering outstanding customer service and are keen to make a positive impact on our clients' experiences!

• Prior experience in customer service or a similar role is desirable
• Excellent communication and interpersonal skills
• Strong problem-solving skills and a customer-centric outlook
• Capability to thrive in a dynamic work environment
• Familiarity with CRM systems and basic computer literacy is advantageous
• A proactive attitude and enthusiasm for learning

• Base salary £27,000 per annum (37.5 hours per week)
• Ongoing training and development including extensive 1:1 coaching and group sessions.
• 33 days holiday (inc bank holidays) – with the opportunity to buy & sell holidays.
• Paid birthday leave.
• Employee Assistance Programme – with 24/7 access to a Remote GP
• Cycle to Work Scheme & Tech Scheme
• Pension Scheme
• Life assurance cover

Utility Bidder is an Equal Opportunities Employer. The company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, race, marital status, medical history, genetic information or parental status. We base all our employment decisions on merit, job requirements and business needs.

Utility Bidder Recruitment Agency Policy

Utility Bidder has a commitment to building relationships directly with candidates for our employment opportunities, as such we do not accept speculative CVs from recruitment agencies.

Where agencies are required, we will work with our preferred agencies to source candidates for specific vacancies and will only pay agency fees where we have a documented agreement in place and an agency has been appointed by a member of the Utility Bidder People Team.

We do not pay agency fees where speculative or unsolicited CVs are submitted to Utility Bidder by any means other than through our recruitment portal.

Where CVs are submitted without instruction from the Utility Bidder People Team, Utility Bidder reserves the right to contact and work with these candidates directly without payment of agency fees.