Customer Insights Intern

Location: Manchester

Working pattern: Hybrid (3 days in the office, 2 days remote)

Salary: £28,300

interactive investor is an award-winning investment platform that puts its customers in control of their financial future.

We’ve been helping investors for nearly 30 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose of the role:

In this 10-month placement as a Customer Insights Intern, you will support the Customer Insights team in uncovering and translating customer understanding into clear, actionable insights. This is a development-focused role designed for a student taking a year out in industry between their second and final year of university, offering hands-on exposure to customer research, feedback analysis, and insight storytelling within a fast-paced financial services environment. You’ll work closely with stakeholders across Commercial, Product, Customer Services, and Operations, learning how insight shapes decision-making and improves customer outcomes.

Key responsibilities/what you’ll do:

• Support the analysis of customer feedback across key channels (e.g. surveys, Customer Satisfaction Score [CSAT], Net Promoter Score [NPS], verbatim comments, service interactions).
• Assist with the delivery of primary research activities (e.g. surveys, interviews, unmoderated testing) including set-up, note-taking, and basic analysis.
• Help organise and synthesise findings into simple themes, summaries, and clear takeaways for stakeholders.
• Contribute to regular insight reporting (e.g. monthly performance summaries, recurring themes, emerging customer friction points).
• Support the creation of presentations and insight readouts, helping translate findings into accessible stories and recommendations.
• Work with cross-functional teams (e.g. Product, Marketing, Customer Experience, Customer Services) to understand business questions and how insights can support them.
• Conduct desk research on customer behaviour, market trends, and competitor approaches to add context to insight work.
• Help maintain and improve insight documentation and repositories, so research is easy to find, reuse, and build on.
• Learn and apply good research practices, including data privacy, consent, and responsible handling of customer information.

Personal attributes:

STRAIGHT TALKING       |       MOVING WITH SPEED       |       OWNING THE OUTCOME

• Curious mindset and a genuine interest in understanding people, behaviour, and decision-making
• Strong attention to detail and care in handling information accurately
• Clear communicator, able to summarise what you’ve found in a simple and structured way
• Comfortable working with both qualitative feedback (words) and basic quantitative data (numbers)
• Willing to learn quickly, ask questions, and take feedback on board
• Organised and able to manage multiple tasks with support and guidance
• Proactive and self-motivated, with a positive “give it a go” attitude
• Enjoys working collaboratively in a fast-paced environment

Salary: £28,300
Interview dates: Apr-May
Placement dates: September 2026 to June 2027

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider your application as unsuccessful.

To apply for this role, you will need:

• To be eligible to work in the UK

• To be over 18 years old as of 1st September 2026
• To be a 2nd year student in a full-time undergraduate degree with an industry placement year, in a subject relevant to this role (e.g. Psychology, etc.)
• To have achieved a minimum of 104 UCAS points at A-level (grades BCC) or an equivalent qualification (e.g., BTEC DMM)
• Maths and English GCSE (or equivalent) grades A* to C (new grades 9 to 4)
• Experience with research methodologies and governance processes is desirable 

Find out how many points your qualifications are worth using the UCAS Tariff calculator: www.ucas.com/ucas/tariff-calculator

• Group Personal Pension Plan
• Life Assurance and Group Income Protection
• Private Medical Insurance – provided by Bupa
• Staff discounts on our investment products
• Personal & well-being fund – supporting your physical and mental wellness
• Retail discounts – savings at a wide range of high street and online retailers
• Voluntary flexible benefits – tailor your benefits to suit your lifestyle