Customer Administrator (Telco/IOT)
Focus GroupJoin Zest4 as a Network Operations Advisor......
Location: Wilmslow, Cheshire (Hybrid – 1 day/week WFH after probation)
Salary: Up to £25k + Benefits
About the Role
Zest4 (a Focus Group Company) is seeking a proactive and detail-oriented Network Operations Advisor to join our growing IoT team. In this role, you’ll support our UK-wide channel partners by provisioning, managing, and servicing IoT solutions. You’ll work across multiple platforms and systems, ensuring accurate data handling and excellent service delivery.
This is an ideal opportunity for someone with a technical mindset and a desire to grow in the fast-evolving IoT space. Full training and a tailored development plan will be provided.
Key Responsibilities
- Provision new business across various network platforms
- Manage in-life changes and tasks via internal and external portals
- Accurately input data into network systems and billing platforms
- Communicate effectively with partners and customers via phone and email
- Collaborate with billing teams to ensure correct setup of tariffs and products
- Develop a strong understanding of Zest4’s IoT product range
- Support cross-functional teams and contribute to wider business projects
What We’re Looking For
- Strong communication and interpersonal skills
- Excellent organisational and time management abilities
- High attention to detail and problem-solving capability
- Proficiency in Microsoft Excel, Outlook, and other Office tools
- Willingness to learn and adapt to new systems and technologies
- Confidence in speaking with partners and customers over the phone
Why Join Zest4?
Zest4 is an award-winning provider of unified communications, supporting over 600 UK reseller partners. We specialise in Business Mobile, Cloud Telephony, Connectivity, IoT, and Cyber Security. Our team is dynamic, collaborative, and committed to delivering exceptional service and solutions.
What We Offer
- Hybrid working options
- Comprehensive training and development
- Career progression opportunities
- A supportive and innovative team environment
Are you ready to take the next step in your career?