CRM Manager

 About Us:

We are The Beauty Tech Group. Driven by a mission to bring cutting-edge beauty technology into homes across the globe, CurrentBody evolved into The Beauty Tech Group.

We were built to lead, not follow—pioneering the future of beauty tech through innovation, expertise and transparency. From revolutionary at-home devices to transformative skincare solutions, our portfolio of brands—CurrentBody Skin, ZIIP Beauty, Tria Laser and CurrentBody Skin: The Clinic— is changing the way the world approaches skincare.

At The Beauty Tech Group, we’re not just creating products; we’re building the future of beauty.

About the Team:

At The Beauty Tech Group we are a dynamic and results-driven marketing team at the heart of our eCommerce business. Our mission is to connect customers with the products they love through creative storytelling, data-driven strategies, and innovative campaigns. With a passion for digital marketing and a deep understanding of consumer behaviour, we turn ideas into actions that drive growth, engagement, and brand loyalty.

About the Role:

As a CRM Manager, you will be a key member of the Marketing team, responsible for building and optimising our global CRM strategy. You’ll design campaigns and customer journeys that go beyond immediate sales to strengthen long-term relationships, enhance product support, and increase customer lifetime value.

Key responsibilities include:

•  Designing, implementing and optimising CRM workflows and lifecycle campaigns across email, SMS and other channels.

•  Building and managing CRM calendars to ensure consistent and timely communications aligned with wider marketing activity.

•  Working closely with the creative & brand teams to design and produce engaging, on-brand emails and campaign assets.

•  Where necessary, writing and editing compelling copy for email and CRM communications, ensuring tone of voice is consistent across all markets.

•  Leveraging Klaviyo (or similar platforms) to build automated flows, segment audiences, and test campaigns.

•  Partnering with brand and trading teams to deliver integrated campaigns that resonate with global audiences.

•  Using customer data and insights to refine segmentation and improve performance across key CRM metrics.

•  Reporting regularly on campaign effectiveness, testing learnings and customer trends.

•  Continuously exploring new approaches to improve CRM processes and enhance the overall customer experience.

Candidate Requirements:

•  3+ years’ experience in CRM, ideally within e-commerce or consumer brands.

•  Hands-on experience with Klaviyo or a similar CRM platform.

•  Comfortable setting up workflows, automated journeys and campaign calendars.

•  Experience collaborating with creative teams on email design and production.

•  Strong copywriting ability, with an eye for engaging and persuasive messaging.

•  Strong analytical mindset with the ability to turn data into actionable insights

•  Excellent communication and relationship-building skills—capable of working with teams across marketing, creative and trading functions.

•  Highly organised, proactive and a true self-starter.

•  A passion for customer experience, retention and building long-term brand value.

Preferred skills (nice-to-haves)

•  HTML and CSS knowledge (for email design)

•  Proven experience in running A/B tests on campaigns and workflows.

•  Experience working across international markets.

Some of our Benefits:

25 days holiday plus bank holidays

Auto Enrolment Pension Scheme

Staff discount across our brands (CurrentBody, ZIIP & Tria)

Perks at Work – discounts across partner brands

Hybrid working – home working on Wednesdays

Free On-site parking

Supported Studies

Employee Assistance Program Scheme

Regular Social Events

On-site subsidised gym (Alderley Park HQ)

Cycle to Work Scheme

Electric Vehicle Scheme

Subsidised Travel from Manchester via Zeelo App

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails. We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share you CV with the hiring manager to review. Our interview process is tailored to each role but typically you can expect a two-stage interview process;

1st stage – An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.

2nd Stage – A one-hour interview where you can expect competency questions. In most cases this is held in person.

As an inclusive employer please do let us know if you require any reasonable adjustments.

Equal Opportunities 

At The Beauty Tech Group, we are committed to creating a diverse and inclusive environment, where all our employees have equal access to opportunities. We strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability, or age.