CRM Assistant

From our humble beginnings in 2006 with just three team members, we've grown into a global multi-channel eCommerce powerhouse; home to multiple brands, a worldwide presence, and a passionate team of over 3,500. 

Recently, we welcomed a new Group CEO who is a bold, forward-thinking leader with a proven track record of driving transformation and innovation. With a customer-first mindset, we’re making significant investments to fuel exponential growth across all brands. 

Are you ready to be part of our extraordinary evolution? 

The role

A brilliant opportunity at entry level within digital marketing for our boohoo brand. You will support the delivery of the retention and acquisition strategy across CRM channels. Creating best in class, innovative campaigns across CRM channels. As CRM assistant, your responsibilities will include, support and execution of the customer content plan across CRM channels, ensuring it always meets customer and commercial needs.

What you'll be doing

• Write copy for our channel campaigns (email marketing, app push notification and SMS).
• Set up channel campaigns within our top tier platform
• Coordinating with the Marketing and Merchandising teams to ensure all communications are on-brand, accurate, relevant and timely.
• Creating innovative and engaging content; driving customer acquisition, retention and reactivation. Pushing boundaries and exceeding KPIs and objectives.
• Reviewing of performance and optimising campaigns

Working with us

To succeed here, you have to love working at pace. It’s relentless, but we love it. Change is a certainty – you need to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re passionate, agile, creative and one team.

More about you

• A creative, analytical and commercially driven individual
• Educated to degree level or experience gained from a similar role and environment
• Highly organised and process driven
• Demonstrable customer-centric thinking
• Self-motivated and enthusiastic approach to work who excels in challenging environments
• Actively keeps up to date, researching and reporting on new trends and industry best practice.
• Excellent command of MS Office-package
• Team player, able to work with multiple business functions to achieve objectives

Why join us
Our mission is to create a workplace where everyone is respected, their individual differences are valued, and they can be themselves at work without exception.  

2025 is a year for making bold moves, delivering real results, and driving forward with unstoppable momentum. If that excites you, then you belong at Boohoo Group. Let’s lead the change together.

Benefits Include: (subject to level and eligibility) 

• Highly competitive bonus scheme, company pension, share schemes, private medical cover, and life assurance 

• Access to an on-site gym (Techno Equipment) and free weekly yoga and fitness classes 

• 40% discount across four brands and 20% off at Debenhams 

• A comprehensive wellbeing package to support your health and lifestyle 

• Some of our offices are dog-friendly, so your furry friend can join you at work 

• Ongoing learning and development opportunities with great internal career progression 

• On-site canteen serving breakfast, lunch, snacks, and hot drinks daily 

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