CCTV Control Room Operative - Nights

JOB TITLE: CCTV Control Room Operative - Nights 

LOCATION: The Rock Shopping Centre, Bury 

CONTRACT: Permanent 

PAY RATE: £13.00ph 

WORKING PATTERN: (4 on 4 off shift pattern, 12hour shifts)– (Average 42 Hours per week) 

The CCTV Control Room Operative is accountable to the Site Manager for the support, management, and delivery of security within the shopping centre environment. They will ensure exemplary standards of security and customer service is always provided to the client and visitors to the centre. 

KEY RESPONSIBILITIES 

• Manage all control room procedures in line with the CCTV codes of practice.  

• Support and provide guidance to other site-based Centre staff.  

• Liaise closely with statutory authorities and manager with dealing with incidents and the provision of information.  

• Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment.  

• Continual management and monitoring/policing of site radio systems.   

• Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies.  

• Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.  

• Diligent management and maintenance of records/reference materials including Health & Safety records, incident reports, and site occurrence log.  

• Ensuring strict compliance to GDPR and associated regulations.  

• Manage and monitor access & egress to and from the service yards and management office. 

• Ensuring that the shopping centre is a safe and non-threatening environment for all customers and site staff.  

• Support the Site Manager in ensuring standards are continually reviewed and improved upon. 

• Provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.  

• Provide professional advice and support to the Security Supervisors in security related matters. 

• Maintain standards and welfare amongst all team member accordance with the company policies and values.  

• Report to the Site Manager any event that may be detrimental to the fulfilment of the provision of security on site.  

• Maintain excellent relationships with our client, our suppliers, and other partners.  

• Interact with all visitors/tenants within the shopping centre, delivering first class customer focused service.  

• Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.  

• Ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.  

• Deal efficiently and effectively with emergencies including but not only, fire and bomb threats ensuring the Centre Team are always kept fully informed.  

• Aid third party contractors/visitors ensuring all site procedures/policies are adhered to.  

• Ensure a timely response to all security issues and events.  

• Be available to cover at least 1 additional shift per month as required to cover absence if required. 

• Any other reasonable duties as requested by your line manager 
   

• Excellent organisational skills with the ability to balance competing priorities and workloads. 

• Excellent written and verbal English communication skills.  

• Able to work unsupervised and take responsibility.  

• Able to remain calm under pressure.  

• Adaptable and flexible in approach to work required.  

• Willingness and ability to work as a member of a team.  

• Report writing/Presentation skills.  

• Excellent observational skills. 

QUALIFICATIONS  

• Holds a current SIA CCTV License  

• An SIA front line licence is desirable 

We’re proud to offer a great range of benefits including: 

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home 

• Mental Health support and Life Event Counselling. 

• Get Fit Programme 

• Financial and legal support  

• Cycle to work scheme 

• Access Perks at Work, our innovative employee app where you can find: 

• Perks: discounts, gift cards, cashback, and exclusive offers 

• Life: Search for resources and tools on topics ranging from family and life to health, money and work