Cargo Warehouse Duty Manager

Job Summary

East Midlands Airport - Cargo

4 on, 4 off (2 days, 2 nights), 12 hours shifts 

Responsible for the day-to-day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met. 

Job Responsibilities

• Leadership;

• Management responsibility over multiple teams.
• Assignment of tasks to your team members.
• Reporting and applying Absence Management processes
• Manage your team’s breaks, ensuring consistent levels of operational service.
• Monitor your team’s uniform and PPE standards

• Safety;

• Promoting a Safety-First culture
• Ensure correct use of safety equipment (including PPE) within your teams.
• Ensuring all incidents, near misses, and unsafe acts or conditions are reported via SMT and addressed with your teams immediately.
• Promote reporting through Swissport’s Safety Management Tool.
• Promote and maintain a tidy workplace.

• Communication;

• Develop an open culture by managing staff performance, and providing constructive feedback.
• Conduct briefings with the Operational team at the start of shift to understand and plan resources to meet all operational requirements.
• Update team on operational updates and requirements throughout the shift, ensuring their understanding of levels of priority for workloads.
• Ensure all safety notices, read & signs, and policy and procedure updates are communicated to Team Leaders during shift briefings.
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• Performance;

• Familiarise yourself with Corporate Ground Operations Manual and Cargo Handling Manual.
• Ensure you have the correct equipment ready to complete your tasks.
• Complete tasks in full, and ensure all equipment is correctly stowed after each activity.
• Maintain relationships with Customers and Airport Authorities.
• Ensure airport and airline policies are adhered to by your teams.

• Training, Coaching and Mentoring;

• Coaching and mentoring to increase knowledge and experience within the team.
• Management oversight of new team members, promoting a buddy system.
• Resource planning to ensure scheduled training and eLearning is completed.

• Reporting;

• Report all incidents through the Safety Management Reporting Tool, and the Swissport Hotline is contacted where applicable.
• Conduct and document thorough incident investigations and the implementation of corrective measures within a timeframe adequate to the nature of the incident.   
• Plan and conduct investigations, and disciplinary hearings where required, for all incidents, accidents, and all incidents of misconduct.   
• Report all irregularities to the relevant stakeholders and the appropriate level of management.
• Report facility faults, breakdowns, and damages to contractors.
• Report and promote positive behaviours and acts through the Safety Management Tool and Swissport reward schemes.
• Escalates decisions that require approval to deviate from Swissport or local procedures to the Operations Manager or Station Manager.

• Quality and Compliance

• Ensure compliance with Swissport GOM, CHM and other policies and procedures.
• Maintain high standards for quality, health & safety, environmental and security.

• Any other duties that may be reasonably requested by management

• Effectively manages staff time to increase productivity and reduce dependence on overtime 

• Ensures applicable safety and quality standards are met 

• Maintains as well as up-dates company’s and customer manuals and documentation 
• Develops and maintains good relations with customers and airport authorities 

• Find solutions to conflicts and irregularities 

• Ensure compliance with company Standard Operating Procedures (SOP) and policies 

• Ensure deployment of the Corporate QHSE Manual 

• Ensure all Swissport employees are familiarize with the Code of Conduct. It applies to all employees of the entire Swissport Group 

• Monitor compliance with Swissport’s standard procedures (e.g. through regular inspections) 

• Ensure safety rules are observed by all colleagues, subcontractors and visitors 

Qualifications and Competencies

• Preferred, but not essential High School diploma or higher 
• Preferred, but not essential Minimum of 5 years experience at Supervisory level
• Thorough working knowledge of Cargo, Warehouse and Ramp processes
• Effective leadership, organisational and communication skills, consistent with a very busy 24/7 Operation
• Excellent knowledge of the Operation Office function
• Good working knowledge of PC systems and Microsoft Office
• Customer focus and quality awareness with high standards of quality and service level goals
• Strong resource management and interpersonal skills
• Ability to work in inclement weather