Business Administrator

SureScreen Scientifics Ltd is a world-class laboratory testing. The impressive 1740's Georgian house, only 10 minutes from Derby, surrounded by beautiful gardens, orchard & beehives often frequented by deer, has been renovated over the last 10 years to a busy state of the art scientific laboratory.

We are looking for someone to join us for a 9 month contract for maternity cover with a real possibility of contract extension as well as the real possibility for a permanent position.

Job Purpose:

The role is to provide vital administrative and operational support across finance, sales, and business functions, enabling the organisation to run efficiently and deliver exceptional service.

Key Accountabilities and Responsibilities:

1. Sales Administration

• Process incoming sales orders received via telephone, email, or online systems with accuracy and efficiency.
• Manage customer payments securely and ensure all transactions are properly recorded.
• Collaborate with the sales and technical teams to ensure smooth order fulfilment and customer satisfaction.

2. Financial Administration

• Oversee the accurate creation and processing of customer invoices, including manual and automated requests.
• Investigate outstanding debts, liaise with clients to resolve payment issues, and provide supporting documentation as required.

3. Business and Office Administration

• Manage courier services, including organising deliveries and returns, resolving delivery issues.
• Confirm goods receipt.
• Maintain oversight of shared mailboxes (e.g., Scientifics and eDNA), ensuring timely and professional responses.
• Perform reception and front-of-house duties, including answering and directing calls, managing mail distribution, booking meeting rooms, and greeting visitors.
• Administer supplier documentation processes, including onboarding new suppliers and managing annual supplier questionnaires.
• Handle customer enquiries and complaints promptly, ensuring issues are recorded, investigated, and resolved in line with company standards.
• Provide administrative support to technical teams, assisting with documentation, scheduling, and project coordination as required.
• Support inventory management by conducting stock takes of finished products and components, verifying that data is accurate and consistent.

Qualifications, skills, and experience:

• Excellent communication skills
• Excellent planning and organisation skills

• High attention to detail
• Maintaining a positive ‘can do’ attitude with the desire to do things right.
• Is self-motivated and results driven
• Is a resilient and reliable team player

The position is full time Monday to Thursday 8-4.30 and Friday 8-4.

Visit our websites for more information; www.surescreenscientifics.com, www.surescreenmaterials.com and www.surescreenhealth.com