Analyst - Credit and Collections

As a Global Credit & Collections Analyst, you will be managing account receivables of global customers to achieve goals established by financial services leadership.  Responsible for maintaining professional relationships with internal and external stakeholders including Sales and global account managers. 

Responsibilities:

• Manages an Accounts Receivable (AR) portfolio for our Global csutomers operating primarily in our CSS business across several EMEA locations, carrying out day-to-day credit control & collections functions to ensure the smooth transition of the order to cash cycle 
• Communicate with customers primarily via email and webportal to carry out collections on accounts receivables in accordance with terms of global contracts and department objectives.
• Reconciles outstanding accounts receivable balances to customer account documentation.
• Participates in periodic reviews with financial services supervisor, and takes necessary action to improve performance. 
• Conducts regular reviews of party aging to ensure accounts are loaded with correct payment terms and billing method.
• Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc., and submits items to supervisor, to evaluate and write-off uncollectable amounts. 
• Prepares required reports for sales to monitor performance, including payment trends, disputes and invoices to accrue.
• Monitors billing activity on a weekly basis to confirm compliance or obtain action to remediate non-compliance.
• Makes decisions to release orders on credit hold within specified limits, or escalate requests outside of limits to supervisor or risk department.
• Provides support for financial services supervisor and team, including manual customer portal work, ad-hoc reporting, routine tasks for top global accounts, etc.
• Leads conference calls with sales and customers where required to monitor and resolve disputes.

Qualifications:

• 1 year required, of experience with accounts receivable or general business
• 1 year required, of knowledge of computer system applications: Microsoft Office, including Outlook, Excel, and Access, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required.  Ability to learn in house systems
• 1 year required, 3 years preferred, of commercial, business to business, credit and collection experience in a high-volume environment required
• 1 year required, 3 years preferred, of portal experience such as Ariba or Coupa systems
• Strong written, oral communication and interpersonal skills with a positive disposition
• Strong organizational skills and solution-oriented philosophy preferred
• Ability to work independently as well as in a team environment
• Strong attention to detail with a passion for accuracy 
• Willingness to accommodate temporary working hour changes as required by workflow is preferred
• Ability to prioritize tasks and demonstrate a willingness to accept new challenges is preferred