Account Manager

ITG is recruiting for an enthusiastic self-starter to join us in expanding one of our well-established Omni-channel accounts. You'll be collaborating across multiple disciplines on a vibrant North West retail account. We are in search of a skilled Account Manager who has a genuine passion for exceeding customer expectations, thrives on taking on new challenges, and possesses outstanding organisational abilities.

As a Creative Account Manager, you’ll be at the helm of managing and executing campaigns and projects through every phase of the process—from briefing and quoting to project management, creative reviews, and finally overseeing production and launch.

You will collaborate directly with clients and our talented creative and production teams to bring to life projects that cover all aspects of Retail Marketing.

Although the focus will be Retail Marketing, there will also be opportunities to support across other channel activity including ATL TV Adverts, Organic Social, CRM and general creative activity.

Your responsibilities will include:

• End-to-end management of Retail Marketing briefs for the client
• Working closely with creative teams to deliver to brief
• Day-to-day customer relationship management
• Quoting, briefing and management of projects against budget
• Working in collaboration with the wider creative account team across omnichannel briefs

• Agency background in a client-facing role (retail experience is a plus, but not required).
• Comfortably providing constructive feedback on strategic and creative outputs in alignment with client briefs and key goals.
• Dedicated to ensuring client happiness through exceptional service, support, and reporting.
• Proactively addressing and resolving client concerns as they arise.
• Relevant computer skills – highly proficient with Microsoft applications.
• Collaborate closely with the client team as a seamless extension of their efforts.
• Thrives in a dynamic, fast-paced retail setting.
• Enthusiastic about gaining insights into the client’s business needs.
• Capable of managing several projects independently while proactively considering the impact on clients, as well as creative and technical teams.
• Exceptional attention to detail.
• Strong communication skills, both written and verbal.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.

• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

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