Account Manager - Medical Communications

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.

It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

The role

As an Account manager you will support the delivery of high quality medical communications across publications, events, strategic programmes, and client initiatives. Working closely with the Client Services team, the position ensures that all projects are delivered on time and on budget. Responsibilities include day-to-day client and account management, maintaining strong client relationships, ensuring strategic objectives are met, and overseeing the smooth progression of projects from briefing through to completion. The role also involves managing timelines, coordinating with Editorial and Studio teams, and ensuring effective communication across internal and external stakeholders.

In addition, the role requires strong financial oversight, including managing budgets, monitoring account health, and ensuring revenue and recovery targets are achieved. The position plays an active part in business development by identifying opportunities within existing accounts, contributing to proposals, and supporting new business efforts. The right candidate will enjoy organising and managing the specifics of project delivery to ensure that projects awarded are cutting edge, have impact, are accurately priced, and are delivered on time and on budget through effective client handling and account management.

• Approximately 3–4 years’ healthcare agency experience in client services roles
• Experience organising and attending scientific meetings (e.g. congresses, symposia, advisory boards)
• Numeracy skills
• Strong project management and project delivery skills
• Ability to co-ordinate the delivery of multiple projects within an account
• Relationship development skills – client handling/networking
• Ability to mentor junior staff
• Strategic understanding of project / account objectives and contribution to strategic account planning

• 33 days annual leave
• Birthday day off
• 5% pension contribution
• Private medical health insurance
• Hybrid Working