3rd Line Support Analyst

3rd Line Support Analyst
Office based role with flexible working, 2-3 days a week in the office in Elland
Competitive Salary

Our vision is to Create Better Places and Futures for Everyone; Socially, Environmentally and Economically. For us, these aren’t words on paper. This is our powerful and purposeful statement that guides our actions and ignites a passion in every one of us. We’ve been paving the way since 1890. Our passion for our products and customers has made us a Superbrand that is synonymous with quality; supplying prestigious landmarks such as Trafalgar Square, while also caring for the environment and communities in which we operate.

So what's the mission?
Do you wake up craving complex challenges? If so, we've got a role that will ignite your passion and push your technical prowess to the limit!

We're not just offering a job; we're offering a chance to developyour creativity and expertise. Imagine being at the forefront, ensuring seamless operations across all IT environments, tackling everything from server sorcery to network nexuses.

What You'll Be Doing:

As our new Analyst, you'll be one of the linchpins in our tech ecosystem. Your days will involve:

• Diagnosing and resolving complex IT issues that would make lesser mortals tremble. Think P1 incidents that require a cool head and lightning-fast solutions
• Collaborating with internal teams to ensure our digital foundations are rock-solid and future-proof
• Delivering exceptional customer service to internal users, because even IT superheroes need to be approachable
• Configuring, installing, and maintaining hardware and software programs – from the latest cutting-edge tech to the trusty workhorses
• Assisting with upgrades and integrations, ensuring smooth transitions and minimal downtime
• Participating in an on-call rotation to provide critical support when it's needed most

To conquer these challenges, you'll need a robust toolkit:

• Proven expertise in Microsoft technologies: Windows Server, Active Directory, Azure, and ECU should be your second language, and 2nd line support in your previous role/s
• Strong networking skills: Routing and switching aren't just buzzwords to you; they're the arteries of the digital world
• Incident management mastery: You've stared down P1 incidents and emerged victorious
• Extensive understanding of IT security best practices: You're our digital guardian, protecting against threats and vulnerabilities
• Exceptional communication and interpersonal skills: Because even the most brilliant minds need to articulate their genius
• A full driving license is essential, as you'll be venturing to various sites and data centres, spreading your IT magic
• And yes, you'll need to be prepared for some manual handling – our servers prefer a personal touch when being racked!

What’s in it for you -
If you're a driven IT professional with a passion for excellence and a hunger for success, we want to hear from you. This isn't just about maintaining systems; it's about innovating, problem-solving, and being a pivotal part of a team that's building something incredible.

Join us and unleash your potential!

Some of the Benefits include;

• 37.5 flexible hours Monday – Friday
• 34 days per annum or the equivalent in hours (inclusive of bank holidays)
• Health care cash plan – support with Dental, Optical, Prescription costs, and many more!
• Cycle to work scheme
• 5% company-matched pension scheme

More about Marshalls
Our operations are organised into three distinct divisions: Landscape Products, Building Products, and Roofing Products. Marshalls Landscape Products stands out as the leading UK manufacturer of high-quality natural stone and innovative concrete hard landscaping products. We cater to the construction, home improvement, and landscape markets, offering superior solutions. Marshalls Building Products serves as a reliable supplier of concrete drainage products, concrete bricks, ready-to-use mortars, and aggregates. Marley Roofing Products is recognised as a leader in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories.

Equal Opportunities
Whoever you are and whatever your background, you’ll find a fair and supportive workplace. You’re unique and we want you to bring every part of who you are to work, every day.

We’re committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral, or ethical necessity – it’s the right thing to do! We want our team to reflect the diverse nature of society and the communities we serve. Marshalls is a workplace where you’re valued for the contribution you make, and where you can grow and develop by being entirely yourself!

Closing Date: Thursday 31st July
No Agencies, thank you!